Converting the Numéro de Referencia from numbers to letters using 01=A, 02=B, ... 26=Z provides their extension:
03011212-052420-0315121513020901
C A L L E X T C O L O M B I A
On a phone keypad, the extension COLOMBIA is equivalent to 26566242. Upon entering this extension, players hear a recorded message:
"Welcome to the English language help-line for the Government of Colombia. To contact the ministry of truth, press 1. To contact the ministry of peace, press 2. To contact the ministry of love, press 3. To contact the ministry of plenty, press 4. To hear this menu again, press 0."
Each of the Ministries responds with a short recorded phone message:
- Truth: "Two and two make five."
- Peace: "War is peace. Freedom is slavery. Ignorance is strength."
- Love: "Thoughtcrime does not entail death. Thoughtcrime is death."
- Plenty: "He loved big brother."
Conspicuously, each of the psychological attributes in Victor Dement's profile are synonyms of either truth, peace, love, or plenty. Furthermore, the introductory paragraph hints that the profile was a "1984 Index of important character traits". To arrive at the solution, index into the 1984 quote (take the nth letter) using the score from the profile.
| Attribute | Ministry | Index | Phrase |
| Fruitfulness | Plenty | 3 | He loved big brother. |
Calmness |
Peace | 2 | War is peace. Freedom is slavery. Ignorance is strength. |
| Trustworthiness | Truth | 12 | Two and two make five. |
| Lust | Love | 12 | Thoughtcrime does not entail death. Thoughtcrime is death. |
| Veracity | Truth | 10 | Two and two make five. |
| Fertility | Plenty | 2 | He loved big brother. |
| Serenity | Peace | 3 | War is peace. Freedom is slavery. Ignorance is strength. |
| Infatuation | Love | 9 | Thoughtcrime does not entail death. Thoughtcrime is death. |
| Tranquility | Peace | 4 | War is peace. Freedom is slavery. Ignorance is strength. |
| Adulation | Love | 1 | Thoughtcrime does not entail death. Thoughtcrime is death. |
| Honesty | Truth | 7 | Two and two make five |
Reading the indexed letters from top to bottom gives the next destination, LAKE MERRITT.